Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by Shimmer Loom ("Company," "we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Company Information

Shimmer Loom is a bicycle tour company operating in Australia. Our registered address is:

3. Service Description

Shimmer Loom provides guided bicycle tour services across various locations in Australia, including but not limited to:

• Mountain and Outback cycling tours
• Coastal and beach cycling experiences
• Urban and cultural cycling tours
• Equipment rental and safety gear provision
• Professional guide services

4. Booking and Payment Terms

4.1 Booking Process

• All bookings must be made through our official website or by contacting our office directly
• Bookings are subject to availability and confirmation
• A deposit may be required to secure your booking

4.2 Payment

• Full payment is required before tour commencement unless otherwise agreed
• We accept major credit cards and bank transfers
• Prices are in Australian Dollars (AUD) and include GST where applicable

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• Cancellations made 7+ days before tour: Full refund minus 10% administration fee
• Cancellations made 3-6 days before tour: 50% refund
• Cancellations made less than 3 days before tour: No refund

5.2 Company Cancellations

We reserve the right to cancel tours due to weather, safety concerns, or insufficient bookings. In such cases, customers will receive a full refund or alternative tour dates.

6. Safety and Participation Requirements

6.1 Participant Responsibilities

• Participants must be in reasonable physical condition for their chosen tour
• All safety instructions must be followed at all times
• Participants must disclose any medical conditions that may affect participation
• Consumption of alcohol or illegal substances before or during tours is prohibited

6.2 Age Requirements

• Children under 16 must be accompanied by an adult guardian
• Some tours may have specific age restrictions for safety reasons

7. Liability and Insurance

7.1 Limitation of Liability

While we maintain comprehensive insurance and safety protocols, cycling tours involve inherent risks. Participants acknowledge these risks and agree that Shimmer Loom's liability is limited to the tour price paid.

7.2 Personal Insurance

We strongly recommend participants have personal travel and health insurance. Our company insurance does not cover personal belongings or pre-existing medical conditions.

8. Equipment and Property

• All equipment provided remains the property of Shimmer Loom
• Participants are responsible for any damage to equipment beyond normal wear
• Personal belongings are brought at the participant's own risk

9. Weather and Environmental Conditions

Tours operate in various weather conditions. We reserve the right to modify routes or cancel tours if conditions pose safety risks. Alternative arrangements will be offered where possible.

10. Photography and Marketing

Participants consent to photography and video recording during tours for marketing purposes unless they specifically opt out. Images may be used on our website, social media, and promotional materials.

11. Privacy and Data Protection

Personal information is collected and used in accordance with our Privacy Policy. We do not share personal information with third parties except as required for tour operations or legal compliance.

12. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Shimmer Loom and protected by intellectual property laws.

13. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in Queensland courts.

14. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of modified terms.

15. Contact Information

For questions about these Terms of Service, please contact us: